Tours Club India - Booking, Cancellation & Refund Policy

Tours Club India operates as an independent private travel agency. We are committed to maintaining transparent, fair, and reliable booking relationships with our clients. Please read through our booking terms, payment schedules, cancellation slabs, and refund timelines prior to confirming your tour package reservation.

1. Booking Confirmation Terms

• Reservation Issuance: Upon receipt of the specified booking advance, an official booking voucher and payment confirmation will be issued via email within 24 hours.
• Slot / Room Unavailability: If your requested travel dates, preferred vehicle category, or designated hotels are fully booked, our operational desk will propose equivalent alternative arrangements. If the suggested alternatives do not meet your requirements, you may elect to cancel immediately, and a 100% full refund of the received advance will be initiated.
• Contractual Basis: All verbal inquiries, WhatsApp discussions, and quotation emails are solidified into a confirmed reservation only after receipt of the required advance payment.

2. Payment Schedule & Milestones

To reserve independent transport fleets, block partner hotel accommodations, and secure necessary logistics, the following stage-wise payment schedule must be maintained:

• Booking Advance: 30% of the total tour package cost payable at the time of initial booking confirmation.
• Interim Payment: 50% of the total package value due at least 30 days prior to the travel start date.
• Final Balance Settlement: The remaining 20% balance must be cleared at least 10 days prior to the commencement of the tour.
• Short-Notice Bookings: For any reservations initiated within 15 days of departure, 100% full payment is required upfront to confirm all operational arrangements.

3. Voluntary Cancellation Slabs & Charges

If you wish to cancel your booked tour due to personal reasons, medical constraints, or scheduling conflicts, a formal written request must be submitted via email from your registered email address to info@toursclubindia.com. The effective cancellation date will be considered as the date and time of email receipt. The following cancellation deduction slabs apply:

• 30 days or more prior to departure date: 25% of the total tour package cost will be deducted as administrative and retention charges.
• Between 15 to 29 days prior to departure date: 50% of the total tour package cost will be deducted as cancellation charges.
• Between 7 to 14 days prior to departure date: 75% of the total tour package cost will be deducted as cancellation charges.
• Less than 7 days prior to departure or No-Show: 100% of the total tour package cost will be forfeited; strictly non-refundable.

4. Refund Processing & Mode of Settlement

• Eligible Refund Amount: Refunds are computed after deducting applicable cancellation charges and any non-recoverable prepayments already disbursed to third-party providers (such as peak-season non-refundable hotel rooms or specialized transit passes).
• Mode of Repayment: All approved refunds will be credited exclusively back to the original source account (bank account, debit/credit card, or UPI) used during the initial transaction. No cash refunds are issued under any circumstances.
• Settlement Timeline: The refund verification, account auditing, and banking settlement process takes up to 30 to 45 business days from the formal date of written cancellation approval.

5. Unforeseen Disruptions & Force Majeure Circumstances

Travel routes in mountainous and high-altitude regions can experience sudden natural or civil disruptions. Circumstances beyond our operational control—such as severe weather, landslides, heavy snowfall, flash floods, road closures, political strikes, or public transit blockades—are classified as Force Majeure events.

• Our ground team will make all feasible efforts to modify itineraries, arrange route detours, or provide alternative sightseeing activities wherever practicable.
• No monetary refunds, discounts, or compensatory claims shall be applicable for unvisited sightseeing points, missed temple darshans, or unused package services resulting from Force Majeure events.
• Any additional accommodation, meals, or transit expenses incurred as a consequence of unexpected road blockades or weather-induced delays shall be borne directly by the traveler.

6. Non-Refundable Components

The following expenses are strictly non-refundable once booked or issued:

• Any special temple trust VIP passes or dedicated pooja receipts.
• Specialized porter, palanquin (palki), pony, or horse booking charges.
• Peak-season non-refundable hotel room reservations explicitly declared at the time of quotation.
• Any partial meals or optional activities skipped voluntarily by the guest during the trip.

7. Cancellation Support & Desk Contact

For submitting formal cancellation requests, verifying refund status, or seeking account clarifications, please contact our support desk:

Tours Club India
Phone: +91 8126484102
Email: info@toursclubindia.com
Office Address: RR Tower 01, Ground Floor, Kargi Road, Kargi Chowk, Dehradun, Uttarakhand 248001
Website: https://toursclubindia.com/
Support Desk: https://toursclubindia.com/contact-us